For emergencies the Sydney average across our last 1,200 callouts is 2 hours 48 minutes. Inner-metro jobs are usually faster; the Hills and Northern Beaches run closer to three. Booked installs are typically scheduled within 2–4 working days, and same-week during peak season if you’re flexible on the slot.

Yes — all of them. Daikin, Mitsubishi, Fujitsu, LG, Samsung, Panasonic, Bosch, Carrier, Toshiba, Braemar, ActronAir, Rinnai and most lesser-known imports. Our vans carry generic PCB and capacitor stock plus brand-specific parts for the twelve most common Sydney failure modes. If we can’t fix it on the day, we’ll tell you exactly why and what it will cost.

A standard diagnosis is $89 — that covers the trip, the diagnostic rig, and a written explanation of what’s wrong plus a fixed quote to fix it. No weekend or after-hours surcharges. If we’re on-site for more than 30 minutes we may need to quote additional labour, but you approve the price before any work starts.

It is. Our fixed quotes include supply, installation, line set to the stated length, vacuum pulling, refrigerant charge, bracket or plinth, test running, and full clean-up. The only things that ever add cost are discoveries behind walls — asbestos checking, rotten battens, extra pipe length — and we stop and get your written approval before touching those.

A single split-system install is typically a 4–6 hour job. Multi-head systems run 6–8 hours. Ducted installations take 2–3 days depending on the number of zones and ceiling accessibility. We arrive in the morning, and 90% of our jobs are fully commissioned by mid-afternoon.

For like-for-like replacements and single split-systems, we can usually give you an accurate fixed quote over the phone. For multi-head, ducted, or anything unusual — vaulted ceilings, wall cavity issues, western-facing heat loads — we always recommend the free on-site assessment.

We strongly recommend a home visit for ducted systems. Ceiling void dimensions, roof pitch, existing insulation and cooling load all matter — and our 45–90 minute assessment is free. We’ll model your system in front of you, then email a fixed quote the same day.

Once a year for a single split-system in a typical Sydney home. Twice a year for ducted systems, homes with pets, or coastal properties where salt air accelerates corrosion. Serviced units use up to 27% less power than neglected ones, so the cost of the visit usually pays for itself in electricity savings.

For most homes, yes — decisively. A modern reverse-cycle inverter delivers roughly 4 to 5 units of heat per unit of electricity, versus 1 for a panel heater or oil column. On a typical 3-bedroom Sydney winter that’s the difference between a $90 and a $340 monthly bill. It also dehumidifies as it warms, which matters enormously in older harbour-side terraces.

Manufacturer warranty ranges 5–7 years depending on the platform, and it’s only valid if installation is performed by a licensed installer — which we are, and we register it for you. On top of that, our own workmanship warranty is 5 years on splits and 7 on ducted, covering labour and any defect caused by our install. Parts we supply for repairs carry a 2-year warranty.

We offer 0% interest over 24 months on purchases above $2,000 through our finance partner, subject to approval. There’s no deposit until materials are loaded on the van, and you don’t pay a cent until the system has been commissioned and you’re happy with it.